Frequently Asked Questions

What are the shipping times for your products?

We only offer one delivery method, Premium Economy Shipping. Once your order is made, it takes us 5 to 7 days to process your order, then the shipping time is 10 to 21 days.

Do you ship all over the world?

Yes, absolutely. We ship worldwide .

Do you provide tracking / tracking information for the product?

Yes, you will be provided with a tracking number once your order leaves our premises.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us a photo of the damaged item in question to the email address contact@one-football.com and we will send you a similar replacement item after verification by our teams as quickly as possible.

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at: contact@one-football.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 10 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy on our page. GDPR.